> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Form Submissions

> View, manage, and export form responses

## The Submissions Table

Every form has its own submissions page where you can review every response that's come in. Open it from the form editor or from **CRM > Forms**, then click the **Submissions** link on the form you want to review.

The submissions table shows all responses with sortable columns, an internal/test badge, quick links to the contact record, and an export menu.

## What's in the Table

### Standard Columns

Every submissions table includes these columns by default:

* **Submitted** — date and time of the submission
* **Contact name** — name of the contact created or updated
* **Email** — email captured from the submission
* **Phone** — phone number captured from the submission

### Response Columns

The remaining columns depend on the form's style:

<Tabs>
  <Tab title="Traditional Forms">
    A column for each custom field on the form. Standard contact fields populate the existing name/email/phone columns.
  </Tab>

  <Tab title="Survey Forms">
    A column for each question. Form fields questions are automatically expanded — each standard or custom field inside a form fields question becomes its own column, so you can see all the data at a glance instead of a single nested blob.
  </Tab>
</Tabs>

### Internal Submission Badge

Submissions made through the **preview** in the form editor are tagged with an **Internal** badge in the table. This makes it easy to identify test data and keep it separate from real responses.

<Tip>
  Filter or visually scan for the Internal badge when you're reviewing real lead activity. Test submissions never trigger external automations like notifications.
</Tip>

## Actions on Each Submission

For each row in the submissions table you can:

<CardGroup cols={2}>
  <Card title="View Contact" icon="user">
    Jump straight to the contact's record in the CRM to see their full history
  </Card>

  <Card title="Delete Submission" icon="trash">
    Remove a submission you no longer want to keep
  </Card>
</CardGroup>

<Warning>
  Deleting a submission removes the response record but doesn't remove the contact it created. Use the CRM if you also want to delete the contact.
</Warning>

## Exporting Submissions

The submissions page has an **Export** dropdown with two formats:

<Tabs>
  <Tab title="Export as JSON">
    Downloads all submissions as a JSON array, formatted for readability. Use this when you want a structured, machine-readable snapshot of all responses.
  </Tab>

  <Tab title="Export as CSV">
    Downloads all submissions as a CSV file that opens cleanly in Excel, Numbers, or Google Sheets. Use this for spreadsheet analysis or sharing with non-technical teammates.
  </Tab>
</Tabs>

Both formats include:

* Submitted date and time
* Contact name, email, and phone
* The internal/test flag
* Every response column, including form fields expanded into individual fields

## Contact Creation Behavior

Every submission either creates a new contact or updates an existing one:

<Steps>
  <Step title="Dedupe by Email and Phone">
    Clarky checks the submission's email and phone against existing contacts.
  </Step>

  <Step title="Update or Create">
    If a match is found, the existing contact is updated with any new info from the submission. If not, a brand-new contact is created.
  </Step>

  <Step title="Apply Form Defaults">
    For new contacts, the form's default tags are added.
  </Step>

  <Step title="Add to Pipeline">
    If the form has a default pipeline stage, a pipeline card is created (with the default deal value, if set).
  </Step>
</Steps>

<Note>
  Updates only add or refresh information — they don't overwrite tags or pipeline stages on contacts that already exist. This protects long-term contacts from being reset every time they fill out a form.
</Note>

## Email Notifications

When notifications are enabled for a form, your team gets an email every time someone submits. The email includes:

* The form name and submitter's contact info
* All submitted answers with proper formatting
* Each question and answer pair on its own line for easy scanning
* Form fields questions broken out field-by-field (no nested blobs)

<Tip>
  Make sure each form's notifications are routed to the right team. A "Contact Sales" form should notify your sales team; a "Customer Feedback" form might notify support.
</Tip>

## Pipeline Cards from Submissions

If you set a **default pipeline stage** on the form, every new contact created from a submission will automatically appear as a card on that stage in your sales pipeline.

The card includes:

* Contact name
* Default deal value (if configured)
* Default tags (if configured)
* A link back to the contact and the original submission

<Check>
  This is the fastest path from "lead form on website" to "card in your pipeline" — no manual data entry required.
</Check>

## Next Steps

<CardGroup cols={2}>
  <Card title="Sales Pipeline" icon="chart-line" href="/features/crm/sales-pipeline">
    See how form submissions land on your pipeline
  </Card>

  <Card title="Manage Contacts" icon="users" href="/features/crm/contacts">
    Work with the contacts your forms create
  </Card>

  <Card title="Embed a Form" icon="code" href="/features/forms/embedding">
    Get more responses by embedding on your site
  </Card>

  <Card title="Forms Overview" icon="circle-info" href="/features/forms/overview">
    Back to the Forms overview
  </Card>
</CardGroup>
