> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Search and Filtering

> Find conversations quickly with powerful search

## Search Functionality

Find any conversation instantly using the search bar.

### Search By

* **Customer Name**: Find all conversations with a specific person
* **Email or Phone**: Search by contact information
* **Keywords**: Search message content
* **Conversation ID**: Look up specific conversation
* **Date Range**: Find conversations in a time period

### Search Examples

```
Search: "billing issue"
Results: All conversations mentioning billing issues

Search: john@example.com
Results: All conversations with that email

Search: after:2024-01-01
Results: Conversations since January 1, 2024
```

## Filters

Narrow down conversations using filters:

### By Channel

* Chat
* Voice
* Text/SMS
* Email

### By Status

* Active
* Completed
* Needs Attention
* Escalated
* Archived

### By Date

* Today
* Yesterday
* Last 7 days
* Last 30 days
* Custom range

### By Rating

* 5 stars
* 4 stars
* 3 stars or below
* Unrated

### By Tags

Filter by any custom tags you've created.

## Saved Filters

Create and save commonly used filter combinations:

<Steps>
  <Step title="Set Up Filters">
    Apply the filters you want to save.
  </Step>

  <Step title="Click 'Save Filter'">
    Give it a descriptive name.
  </Step>

  <Step title="Access Anytime">
    Your saved filter appears in the sidebar for quick access.
  </Step>
</Steps>

### Common Saved Filters

* "Needs My Attention" - Escalated conversations
* "High Priority" - Urgent tagged conversations
* "This Week's Chats" - Recent chat conversations
* "Unresolved" - Open conversations

## Sorting Options

Sort conversations by:

* **Most Recent**: Newest first (default)
* **Oldest First**: Address old conversations
* **Rating**: Highest or lowest rated first
* **Duration**: Longest or shortest conversations
* **Channel**: Group by communication method

<Tip>
  Combine search, filters, and sorting to find exactly what you need quickly.
</Tip>

## Bulk Actions

Select multiple conversations to:

* Apply tags in bulk
* Mark as complete
* Export data
* Assign to team members

<Card title="Back to Inbox" icon="inbox" href="/features/inbox/overview">
  Return to Inbox overview
</Card>