> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Human Takeover

> Seamlessly take control of conversations when needed

## What is Human Takeover?

Human takeover allows you to step into an ongoing conversation with your AI agent, providing personalized assistance when needed.

<Info>
  **Plan availability:** Standard or higher. See [Plans & Billing](/features/settings/plans).
</Info>

## When to Take Over

Consider taking over when:

* Customer explicitly requests a human
* Issue is complex or sensitive
* Agent confidence is low
* Special circumstances arise
* Upsell or sales opportunity

## How to Take Over

<Steps>
  <Step title="Spot the Conversation">
    Conversations needing attention are highlighted in your inbox.
  </Step>

  <Step title="Click 'Take Over'">
    Select the "Take Over" button in the conversation view.
  </Step>

  <Step title="Review Context">
    Read the full conversation history quickly.
  </Step>

  <Step title="Respond">
    Type your message - the customer sees it's from a human.
  </Step>
</Steps>

## Auto-Escalation Triggers

Configure your agent to automatically request human help when:

* Negative sentiment detected
* Multiple failed response attempts
* Specific keywords mentioned ("speak to manager")
* Complex scenarios identified
* High-value customer detected

Set up in **Settings > Agent > Escalation Rules**.

## Best Practices

<AccordionGroup>
  <Accordion title="Respond Quickly">
    When you take over, respond within 1-2 minutes. Users expect faster responses from humans.
  </Accordion>

  <Accordion title="Acknowledge the Transition">
    Start with "Hi, I'm \[Name] from the team. I'm here to help you with..."
  </Accordion>

  <Accordion title="Use Agent Context">
    Review what the agent already discussed to avoid repeating questions.
  </Accordion>

  <Accordion title="Return to AI When Appropriate">
    Once resolved, you can hand back to the AI for follow-up questions.
  </Accordion>
</AccordionGroup>

## Collaboration Features

* **Team Notifications**: Alert specific team members
* **Internal Chat**: Discuss with colleagues without customer seeing
* **Transfer**: Pass conversation to another team member
* **Consult Mode**: Get help from AI while you control the conversation

<Card title="Configure Notifications" icon="bell" href="/features/settings/notifications">
  Set up human takeover alerts
</Card>