> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox Overview

> Manage all your customer conversations in one place

## What is the Inbox?

The Inbox is your central hub for viewing and managing all customer conversations across chat, voice, text/SMS, and email channels. Every interaction is organized, searchable, and easily accessible.

<Frame>
  <img src="https://mintcdn.com/clarky/6ZUWNmRy8fF45V0M/images/inbox.png?fit=max&auto=format&n=6ZUWNmRy8fF45V0M&q=85&s=6bebdb3248710ad964a59ab2a6bdf62c" alt="Clarky Inbox" width="3126" height="1768" data-path="images/inbox.png" />
</Frame>

## Key Features

<CardGroup cols={2}>
  <Card title="Unified View" icon="inbox">
    All channels in one place
  </Card>

  <Card title="Real-Time Updates" icon="bolt">
    See conversations as they happen
  </Card>

  <Card title="Human Takeover" icon="hand">
    Jump into conversations when needed
  </Card>

  <Card title="Search & Filter" icon="filter">
    Find any conversation quickly
  </Card>
</CardGroup>

## Inbox Layout

### Conversation List

The left panel shows all conversations:

* **Most Recent First**: Newest conversations appear at the top
* **Channel Icons**: Identify the communication channel
* **Preview Text**: See the latest message
* **Unread Counts**: Number of unread messages

### Conversation View

The main panel displays the selected conversation:

* **Full Message History**: Complete conversation thread
* **Customer Info**: Contact details and history
* **Quick Actions**: Take over, link to CRM, add notes
* **Channel Context**: Specific details for the channel

### Sidebar

The right panel shows contextual information:

* **Sentiment Analysis**: Conversation sentiment over time
* **Contact Profile**: Customer name, email, phone
* **Conversation Details**: Duration, status, channel
* **CRM Link**: Associated contact record
* **Tags and Notes**: Custom labels and annotations

## Accessing the Inbox

<Steps>
  <Step title="Navigate to Inbox">
    Click **"Inbox"** in the main navigation.
  </Step>

  <Step title="Browse Conversations">
    Scroll through the list or use search and filters.
  </Step>

  <Step title="Open a Conversation">
    Click any conversation to view the full details.
  </Step>
</Steps>

## Real-Time Features

### Live Conversation Indicators

See when users are actively chatting:

* **Active**: User is currently in the conversation
* **Typing Indicator**: Agent or user is typing
* **Last Seen**: Time of last message

### Notifications

Get notified when:

* New conversation starts
* User sends a message in an active conversation
* Conversation needs human attention
* User has been waiting too long

Configure notifications in **Settings > Notifications**.

## Next Steps

<CardGroup cols={2}>
  <Card title="View Conversations" icon="messages" href="/features/inbox/conversations">
    Learn about managing conversations
  </Card>

  <Card title="Human Takeover" icon="hand" href="/features/inbox/human-takeover">
    Take control when needed
  </Card>

  <Card title="Filter & Search" icon="filter" href="/features/inbox/filtering">
    Find conversations quickly
  </Card>

  <Card title="Link to CRM" icon="users" href="/features/crm/overview">
    Connect conversations to contacts
  </Card>
</CardGroup>