> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Management

> Train and improve your AI agent's knowledge

## What is Knowledge?

Knowledge is the information your AI agent uses to respond to customers. The better your agent's knowledge, the more accurately and helpfully it can assist users.

<CardGroup cols={2}>
  <Card title="General Knowledge" icon="brain" href="/features/knowledge/general-knowledge">
    Core information used across all channels
  </Card>

  <Card title="Channel-Specific" icon="channels" href="/features/knowledge/channel-specific">
    Customized knowledge for chat, voice, text, email
  </Card>

  <Card title="Website Source" icon="globe" href="/features/knowledge/websites">
    Automatically learn from your website
  </Card>

  <Card title="Data Index" icon="database" href="/features/knowledge/data-index">
    View and manage indexed content
  </Card>
</CardGroup>

## Knowledge Sources

Clarky builds your agent's knowledge from:

<AccordionGroup>
  <Accordion title="Website Content">
    Automatically crawled and indexed from your website including pages, FAQs, and product information.
  </Accordion>

  <Accordion title="Manual Knowledge">
    Custom information you add directly to guide your agent's responses.
  </Accordion>

  <Accordion title="Files">
    Documents, PDFs, and other files you upload (coming soon).
  </Accordion>

  <Accordion title="Q&A Pairs">
    Specific question-answer combinations you want the agent to know (coming soon).
  </Accordion>

  <Accordion title="Conversation Learning">
    Your agent improves over time by learning from successful conversations.
  </Accordion>
</AccordionGroup>

## Knowledge Structure

### Categories

Knowledge is organized into categories:

1. **General** - Used by all channels
2. **Chat** - Specific to web chat
3. **Voice** - Phone conversation knowledge
4. **Text/SMS** - Optimized for text messages
5. **Email** - Email-specific responses

### Websites

Your crawled website content that feeds into the knowledge base.

### Schedule

Business hours and availability information.

## Editing Knowledge

Access Knowledge Management:

<Steps>
  <Step title="Navigate to Knowledge">
    Click **"Knowledge"** in your agent menu.
  </Step>

  <Step title="Select Category">
    Choose General or a specific channel.
  </Step>

  <Step title="Edit Content">
    Add or modify the knowledge text.
  </Step>

  <Step title="Save Changes">
    Changes apply immediately to your agent.
  </Step>
</Steps>

## Best Practices

<AccordionGroup>
  <Accordion title="Be Specific">
    Provide detailed, accurate information. Vague knowledge leads to vague responses.
  </Accordion>

  <Accordion title="Use Natural Language">
    Write as you would explain to a person, not in bullet points or keywords.
  </Accordion>

  <Accordion title="Update Regularly">
    Keep knowledge current as your business changes (hours, pricing, services).
  </Accordion>

  <Accordion title="Test Responses">
    After adding knowledge, test that your agent uses it correctly.
  </Accordion>

  <Accordion title="Remove Outdated Info">
    Delete information that's no longer relevant to prevent confusion.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Add General Knowledge" icon="brain" href="/features/knowledge/general-knowledge">
    Core information for your agent
  </Card>

  <Card title="Customize by Channel" icon="channels" href="/features/knowledge/channel-specific">
    Optimize for each communication method
  </Card>

  <Card title="Manage Websites" icon="globe" href="/features/knowledge/websites">
    Configure website crawling
  </Card>

  <Card title="View Data Index" icon="database" href="/features/knowledge/data-index">
    See what's been indexed
  </Card>
</CardGroup>