> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Schedule & Availability

> Configure your business hours and availability

## Business Hours

Set your operating hours so your agent can inform customers when you're available.

## Configuring Schedule

<Steps>
  <Step title="Navigate to Knowledge > Schedule">
    Access the schedule configuration.
  </Step>

  <Step title="Set Hours for Each Day">
    Define opening and closing times for each day of the week.
  </Step>

  <Step title="Add Exceptions">
    Mark holidays or special closures.
  </Step>

  <Step title="Save">
    Hours are immediately used by your agent.
  </Step>
</Steps>

## Schedule Features

### Regular Hours

Set standard hours for each day:

* Monday - Friday: 9:00 AM - 5:00 PM
* Saturday: 10:00 AM - 3:00 PM
* Sunday: Closed

### Special Hours

Add exceptions for:

* Holidays
* Special events
* Seasonal changes
* Emergency closures

### Multiple Shifts

Configure multiple time blocks per day:

* Morning: 8:00 AM - 12:00 PM
* Afternoon: 1:00 PM - 5:00 PM

## How Schedule is Used

Your agent uses schedule information to:

* Tell customers when you're open
* Set expectations for response times
* Trigger after-hours messages
* Route conversations appropriately

### During Business Hours

```
Customer: "Are you open?"
Agent: "Yes! We're open until 5 PM today. How can I help you?"
```

### Outside Business Hours

```
Customer: "Are you open?"
Agent: "We're currently closed. We'll be open tomorrow at 9 AM.
I can still help answer questions or you can leave a message for
our team to follow up when we open."
```

<Card title="Back to Knowledge" icon="brain" href="/features/knowledge/overview">
  Return to Knowledge Management
</Card>