> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Settings

> Set up inbound and outbound email for your agent

<Info>
  **Plan availability:** Standard or higher. See [Plans & Billing](/features/settings/plans).
</Info>

The Email Settings page configures both halves of your agent's email channel: receiving messages (inbound) and sending replies (outbound).

## Inbound Email

Every agent gets a unique inbound email address you can forward messages to. Anything sent to that address shows up as a conversation in Clarky and can be answered by the agent or by you.

<Steps>
  <Step title="Enable Inbound Email">
    Toggle the switch on. Inbound is on by default.
  </Step>

  <Step title="Copy your agent's email address">
    Click the copy button next to the address.
  </Step>

  <Step title="Forward to it">
    Set up forwarding from your existing inbox (Gmail, Outlook, your support address, etc.) to your agent's address — or hand the address out directly to customers.
  </Step>
</Steps>

<Tip>
  A common pattern is forwarding `support@yourdomain.com` to your agent's address. The agent triages incoming messages, replies to the easy ones, and lets you take over the rest.
</Tip>

## Outbound Email

To let your agent send email replies, connect a [Resend](https://resend.com) account. Resend handles delivery from your own verified domain, which means recipients see emails coming from `you@yourdomain.com` rather than a generic Clarky address.

### Connect Resend

<Steps>
  <Step title="Toggle on Outbound Email">
    Switch on **Enable Outbound Email**. The configuration form appears.
  </Step>

  <Step title="Paste your Resend API key">
    Get a key from [resend.com/api-keys](https://resend.com/api-keys). The key needs **full access** so Clarky can verify your domain and send on your behalf.
  </Step>

  <Step title="Set the sender name">
    The name that shows up in the "From" field — e.g., "John Smith" or "Acme Support."
  </Step>

  <Step title="Set the sender email">
    A real address on a domain you've verified in Resend. When you click out of the field, Clarky verifies the domain automatically.
  </Step>

  <Step title="Save">
    Once the domain shows as verified, the Save button is enabled.
  </Step>
</Steps>

### Verifying Your Domain

The sender email has to be on a domain you've verified in Resend. If verification fails, head to [resend.com/domains](https://resend.com/domains), add the DNS records Resend provides, and try again once they've propagated.

<Warning>
  Outbound won't save until the domain is verified. This protects your deliverability — sending from an unverified domain is a fast track to the spam folder.
</Warning>

### AI Auto-Reply

Once outbound is configured, you can toggle **AI Auto-Reply** on. With it enabled, your agent will automatically reply to inbound emails when it has a confident answer based on its knowledge base. Anything ambiguous still goes to your inbox so a human can take over.

<Tip>
  Start with auto-reply off, watch your inbound conversations for a few days, and turn it on once you're comfortable with the answers your agent is drafting.
</Tip>

## Disabling Outbound

Turning off outbound clears your saved Resend API key, sender name, and sender email. You'll need to re-enter them if you turn it back on later. Inbound email continues to work either way.

<Card title="Back to Settings" icon="gear" href="/features/settings/overview">
  Return to Settings overview
</Card>