> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Configure alert preferences

## Notification Types

Choose what notifications you want to receive.

## Email Notifications

<ParamField path="new_conversation" type="boolean">
  New conversation started
</ParamField>

<ParamField path="human_takeover_needed" type="boolean">
  Agent requests human help
</ParamField>

<ParamField path="negative_sentiment" type="boolean">
  Negative sentiment detected
</ParamField>

<ParamField path="daily_summary" type="boolean">
  Daily performance summary
</ParamField>

## Push Notifications

Mobile and browser push notifications:

<ParamField path="live_conversations" type="boolean">
  When users are actively chatting
</ParamField>

<ParamField path="escalations" type="boolean">
  When conversations need attention
</ParamField>

<ParamField path="mentions" type="boolean">
  When you're mentioned by team members
</ParamField>

## Notification Channels

Configure how you receive notifications:

* **Email**: Sent to your account email
* **Mobile App**: Push notifications on your phone
* **Browser**: Desktop browser notifications
* **SMS**: Text message alerts (premium)

<Card title="Get Mobile App" icon="mobile" href="/features/settings/mobile-app">
  Download the Clarky mobile app
</Card>