Skip to main content

​
Overview

The Voice channel enables your AI agent to answer phone calls using natural-sounding voice AI. Your customers can call a dedicated phone number and have conversations just like they would with a human agent.

​
Key Capabilities

Natural Conversations

Engage in fluid, natural-sounding phone conversations

Multilingual Support

Handle calls in multiple languages automatically

Real-Time Translation

Translate conversations for agents in real-time

Call Recording

All calls are recorded for quality and training

​
Setting Up Voice

1

Enable Voice Channel

When creating your agent or in Settings, enable the Voice channel.
2

Get a Phone Number

Clarky will provision a dedicated phone number for your agent.You can:
  • Choose from available numbers
  • Request a specific area code
  • Port an existing number (enterprise)
3

Configure Greeting

Set up what your agent says when answering calls.Navigate to Settings > Phone Greeting to customize.
4

Select Voice

Choose from multiple natural-sounding voices.Go to Settings > Voices to preview and select.
5

Test Your Setup

Call your new number to test the experience.

​
Phone Greeting Configuration

The phone greeting is the first thing callers hear. Make it count!

​
Best Practices for Greetings

Aim for 10-15 seconds maximum. Callers want to get to their question quickly.Good Example:
Thank you for calling Acme Services. I'm here to help.
What can I assist you with today?
Too Long:
Thank you so much for calling Acme Services, the premier provider
of business solutions since 1995. We're so glad you called today.
Please tell us how we can help you...
Briefly mention what the agent can help with.Example:
Thanks for calling Acme Dental. I can help you schedule appointments,
answer questions about our services, or provide office hours.
How can I help?
Write as you would speak, not as you would write.Use contractions and casual language:
  • “I’m” instead of “I am”
  • “can’t” instead of “cannot”
  • “How can I help?” instead of “How may I assist you?”
Always mention your business name so callers know they reached the right place.

​
Greeting Configuration

In Settings > Phone Greeting, you can configure:
​
greeting
string
required
The initial message callers hear when the agent answers.
​
transfer_message
string
What the agent says before transferring to a human agent.Example: “Let me connect you with someone who can help. Please hold.”
​
voicemail_message
string
Message played when the agent needs to take a message.Example: “I’ll make sure someone gets back to you. Please leave your name and number.”

​
Voice Selection

Choose from multiple high-quality AI voices to represent your brand.

​
Available Voices

Clarky offers a variety of voices in different styles:
  • Professional: Formal, clear, suitable for corporate settings
  • Friendly: Warm, approachable, great for customer service
  • Energetic: Upbeat, enthusiastic, works well for sales
  • Calm: Soothing, measured, ideal for support
  • English
  • Spanish
  • Other Languages
Multiple English voices available:
  • American English (various regional accents)
  • British English
  • Australian English
  • Canadian English

​
Changing Your Voice

1

Navigate to Voice Settings

Go to Settings > Voices.
2

Preview Voices

Click the play button next to each voice to hear a sample.
3

Select Voice

Choose the voice that best represents your brand.
4

Test with a Call

Call your agent to hear the new voice in action.
Consider testing different voices with team members to get feedback before making a final choice.

​
Phone Number Management

​
Getting Your Number

Your dedicated phone number is provisioned automatically when you enable Voice. You can:
  1. Choose Area Code: Select a local area code for your business
  2. Toll-Free: Request a toll-free (800, 888, etc.) number
  3. International: Get numbers in different countries

​
Number Settings

Configure how your phone number behaves:
​
business_hours
object
Set when your agent answers calls vs. when to route to voicemail.
​
forwarding
string
Forward unanswered calls to a backup number.
​
recording
boolean
default:"true"
Enable/disable call recording (required in some jurisdictions to notify callers).

​
Call Handling Features

​
Intelligent Routing

Your AI agent can:
  • Answer Questions: Handle common inquiries instantly
  • Book Appointments: Integrate with calendars to schedule
  • Transfer Calls: Route to specific departments or people
  • Take Messages: Capture contact information and requests
  • Provide Information: Share hours, location, pricing, etc.

​
Human Handoff

When a call needs human attention:
1

Agent Detects Need

The AI recognizes when it can’t help or when the caller requests a human.
2

Notification Sent

Available team members receive a notification.
3

Smooth Transfer

The agent says the transfer message and connects the call.
4

Context Provided

The human agent sees the full conversation context.

​
After-Hours Handling

Configure what happens outside business hours:
  • Voicemail: Take messages for follow-up
  • Emergency Line: Transfer urgent calls to an on-call number
  • Auto-Response: Provide information and hours without taking messages
  • Always Available: Keep the AI agent active 24/7

​
Multilingual Capabilities

One of Clarky Voice’s most powerful features is automatic language detection and multilingual support.

​
How It Works

  1. Caller Speaks: In any supported language
  2. Auto-Detection: Clarky identifies the language
  3. Natural Response: Agent responds in that language
  4. Real-Time Translation: Transcripts translated for you

​
Supported Languages

Clarky Voice supports 50+ languages including:
  • Spanish
  • French
  • German
  • Mandarin
  • Japanese
  • Arabic
  • And many more…
No configuration needed! Language detection and multilingual responses work automatically.

​
Best Practices

Call your agent multiple times with different scenarios before promoting the number. Test:
  • Common questions
  • Requests for human transfer
  • After-hours calls
  • Background noise conditions
Listen to recordings of the first calls to identify areas for improvement in your agent’s knowledge or greeting.
Write your phone greeting and knowledge base in conversational language, as it sounds better when spoken.
If callers can do multiple things, briefly mention them in your greeting: “I can help you schedule, get directions, or answer questions about our services.”
Always configure call forwarding or human handoff so callers can reach someone if needed.

​
Analytics and Reporting

Track voice channel performance:
  • Total Calls: Volume of incoming calls
  • Call Duration: Average and total talk time
  • Resolution Rate: Calls handled without transfer
  • Top Inquiries: Most common questions
  • Transfer Rate: Percentage requiring human agent
  • Language Distribution: Which languages callers use

View Call Analytics

Access detailed voice channel metrics

​
Troubleshooting

If callers report audio issues:
  1. Check your internet connection
  2. Verify Clarky system status
  3. Ask caller to try from different location
  4. Contact support if issues persist
If the agent misunderstands callers:
  1. Review call recordings
  2. Add specific knowledge about problematic topics
  3. Adjust greeting to guide callers better
  4. Consider adding synonym variations to knowledge
If calls don’t go through:
  1. Verify number is active in your dashboard
  2. Check if you’ve exceeded plan limits
  3. Ensure payment information is current
  4. Contact support for assistance
Call recording laws vary by jurisdiction. Clarky automatically plays a recording notice in jurisdictions that require it, but you should verify compliance with local laws.
  • Callers are notified when calls are recorded
  • Recordings stored securely and encrypted
  • Access limited to workspace administrators
  • Retention configurable (default: 90 days)

​
Next Steps

Configure Greeting

Set up your phone greeting message

Choose Voice

Select the perfect voice for your brand

Review Calls

Listen to call recordings in your inbox

Add Text/SMS

Enable text messaging on the same number