Documentation Index
Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt
Use this file to discover all available pages before exploring further.
What is the Inbox?
The Inbox is your central hub for viewing and managing all customer conversations across chat, voice, text/SMS, and email channels. Every interaction is organized, searchable, and easily accessible.
Key Features
Unified View
All channels in one place
Real-Time Updates
See conversations as they happen
Human Takeover
Jump into conversations when needed
Search & Filter
Find any conversation quickly
Inbox Layout
Conversation List
The left panel shows all conversations:- Most Recent First: Newest conversations appear at the top
- Channel Icons: Identify the communication channel
- Preview Text: See the latest message
- Unread Counts: Number of unread messages
Conversation View
The main panel displays the selected conversation:- Full Message History: Complete conversation thread
- Customer Info: Contact details and history
- Quick Actions: Take over, link to CRM, add notes
- Channel Context: Specific details for the channel
Sidebar
The right panel shows contextual information:- Sentiment Analysis: Conversation sentiment over time
- Contact Profile: Customer name, email, phone
- Conversation Details: Duration, status, channel
- CRM Link: Associated contact record
- Tags and Notes: Custom labels and annotations
Accessing the Inbox
Real-Time Features
Live Conversation Indicators
See when users are actively chatting:- Active: User is currently in the conversation
- Typing Indicator: Agent or user is typing
- Last Seen: Time of last message
Notifications
Get notified when:- New conversation starts
- User sends a message in an active conversation
- Conversation needs human attention
- User has been waiting too long
Next Steps
View Conversations
Learn about managing conversations
Human Takeover
Take control when needed
Filter & Search
Find conversations quickly
Link to CRM
Connect conversations to contacts