Skip to main content

​
Privacy Controls

Configure how your agent handles customer data.

​
Data Collection

​
collect_email
boolean
default:"true"
Allow agent to ask for and store email addresses
​
collect_phone
boolean
default:"true"
Allow agent to ask for and store phone numbers
​
collect_name
boolean
default:"true"
Allow agent to ask for and store customer names

​
Privacy Policy

​
privacy_policy_url
string
Link to your privacy policy
​
show_privacy_notice
boolean
default:"true"
Display privacy notice in chat widget

​
Data Retention

​
conversation_retention
select
How long to keep conversation data:
  • 30 days
  • 90 days
  • 1 year
  • Forever

​
GDPR Compliance

Enable GDPR features:
  • Cookie consent banner
  • Right to be forgotten
  • Data export requests
  • Opt-out options
​
require_consent
boolean
Require users to accept terms before chatting
Consult with legal counsel to ensure compliance with applicable privacy laws in your jurisdiction.

Back to Settings

Return to Settings overview