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Documentation Index

Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt

Use this file to discover all available pages before exploring further.

Plan availability: Standard or higher. See Plans & Billing.
The Texting page is where you set up SMS for your agent. In the United States, sending business text messages requires registration with carriers — known as A2P 10DLC — before any messages are delivered. Most of this page is the registration flow.

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Your Texting Number

Every agent on a paid plan with the Standard plan or higher gets a dedicated phone number that can both make and receive calls and texts. The same number is used for SMS and voice. You can see and manage your number from Voice Settings.

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A2P 10DLC Registration

Before your agent can send any text messages to customers in the US, you have to register your business with the carriers. Texting Settings walks you through every field Twilio will ask for, generates compliant copy from your knowledge base, and creates an opt-in form for you.

A2P Registration Guide

Step-by-step guide to filling out the A2P registration form

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Opt-In and Opt-Out

US carriers require that every recipient has explicitly agreed to receive text messages, and that they can stop receiving them at any time.
Customers can text START or SUBSCRIBE to your number to opt in. Clarky generates a confirmation message automatically.
Customers can text STOP to your number at any time. Once they do, your agent will stop sending them messages and confirm the opt-out.
Customers can text HELP to receive your support contact info. The response is generated from the business details you provide during A2P registration.
Sending unsolicited messages — or messages to recipients who have opted out — can lead to carrier filtering, fines, and the loss of your texting number. Keep your opt-in process clean and respect STOP requests immediately.

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Compliant Opt-In Form

When you finish your A2P registration, Clarky also generates a public opt-in form that’s wired into your CRM. Share the link, embed it on your website, or include it in marketing materials so new contacts have a clear, documented way to opt in.

Forms

Learn more about Clarky forms

Back to Settings

Return to Settings overview