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Plan availability: Pro or higher. See Plans & Billing.

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What Are Custom Domains?

By default, public Clarky pages live at clarky.ai. With a custom domain you point a hostname you own, such as forms.yourcompany.com, at Clarky and your forms, surveys, and chat pages are served from it instead. Visitors see your brand in the address bar, links are short and easy to remember, and nothing on the page references Clarky. Once a domain is live, these URLs work on it: Custom domains only serve public pages. The admin app and your Clarky login always stay at clarky.ai.

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Adding a Domain

1

Open Custom Domains

Go to Settings > Custom Domains and click Add domain.
2

Enter your hostname

Type the domain or subdomain you control, for example forms.yourcompany.com. Subdomains are the easiest to set up. Root domains (yourcompany.com) work too, but require an A record instead of a CNAME.
3

Add the DNS record

Clarky shows the exact record to add at your domain provider (GoDaddy, Cloudflare, Namecheap, and so on). Every field is click-to-copy.
  • Subdomain: a CNAME record pointing at cname.vercel-dns.com
  • Root domain: an A record pointing at 76.76.21.21
If the domain is already registered with another hosting account, Clarky may also ask for a TXT record to prove you own it.
4

Re-check until it is live

DNS changes usually take a few minutes to propagate. Click the refresh icon next to the domain to re-check. The badge changes from Pending DNS to Live as soon as the record is detected, and Clarky provisions an SSL certificate automatically.
You can add more than one domain. A recruiting team might use apply.yourcompany.com for application forms and help.yourcompany.com for a chat agent.

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Choosing a Home Page

Each domain has a Home page setting that controls what loads at the root URL. Pick any form, survey, or chat agent in your workspace. If you leave it empty, the root returns a not-found page and only the specific form and chat paths respond.

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Form URL Slugs

Forms and surveys can have a short URL slug so the link reads forms.yourcompany.com/onboarding instead of a long ID.
1

Open the form

Go to CRM > Forms and open the form you want to share.
2

Set the slug in Form Settings

In the Form Settings card, enter a slug made of lowercase letters, numbers, and hyphens (for example onboarding or event-rsvp). Slugs must be unique within your workspace.
3

Share the short link

The View tab shows the public link. Use the host selector to switch between clarky.ai and any of your live custom domains; the link, iframe snippet, and script snippet all update to match.
A few words are reserved and cannot be used as slugs because Clarky uses them for routing: f, c, api, cd, form, embed, b, p, and admin.

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Branding Each Domain

Under each live domain you can set what visitors and link previews see:

Site name

The name shown in browser tabs and link previews. Defaults to the hostname.

Favicon

The small icon in the browser tab. Upload a 512 x 512 PNG.

Social preview image

The image shown when the link is shared on LinkedIn, Slack, iMessage, and similar. Upload a 1200 x 630 PNG or JPG.
If you do not upload a favicon or preview image, the page simply has none. Clarky never substitutes its own branding on a custom domain.

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Powered by Clarky

Public chat pages, the chat widget, forms, and surveys show a small “Powered by Clarky” link by default. On Pro and higher you can hide it:
  • Chat: the Powered by Clarky card at the bottom of Settings > Custom Domains has a Show on chat switch for the current agent.
  • Forms and surveys: open the form, then Form Settings > Design and Branding, and turn off the branding switch for that form.
The switch works on clarky.ai links as well as custom domains, so you can go white-label either way.

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Embedding From Your Domain

The share and embed screens are domain-aware:
  • Forms: the View tab of a form has a host selector. Choose a custom domain and the public link, iframe embed, and script embed all use it. The embed script itself is served from your domain.
  • Chat: Settings > Share / Embed has the same selector for the chat page link and the chat.js embed tag.
Embed code copied this way never mentions clarky.ai, so the pages you paste it into stay fully on-brand.
Most often the record has not propagated yet, or it was added on the wrong name (for example forms.yourcompany.com.yourcompany.com). Double-check the Name and Value fields against what Clarky shows, wait a few minutes, and re-check. Some providers cache DNS for up to an hour.
Not yet. Custom domains currently cover forms, surveys, and chat pages. Booking pages continue to use clarky.ai links.
Domains stay saved, but they stop serving pages until the workspace is back on a plan that includes custom domains. Your clarky.ai links keep working the whole time.
Clarky detaches it from hosting and deletes any favicon or preview image you uploaded for it. Links on that domain stop working immediately; the underlying forms and agents are untouched.

Embedding Forms

Public URLs, iframe, and script embeds for forms and surveys.

Share & Embed Chat

Chat page links and the chat widget embed.