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Documentation Index

Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Booking Without Leaving the Conversation

Your AI assistant doesn’t just answer questions — it can book meetings on your calendar in the same conversation. When a customer says “Can we hop on a call this week?”, the assistant offers available times, takes their details, and confirms the booking, all without sending them to a separate booking page.

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What It Looks Like in Each Channel

The assistant detects intent to book and renders a booking widget inline in the chat. The customer picks a date, picks a time, and enters their details — right there in the chat window. Once confirmed, the assistant follows up with a friendly summary.If you have multiple event types, the assistant first asks which one to book (or shows a picker). If only one event type is enabled, it goes straight to dates and times.

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How the Assistant Decides When to Book

Your AI assistant uses your event types and availability automatically. You don’t need to write special instructions for booking — when a customer expresses interest in scheduling, the assistant offers it. You can shape the experience by:
  • Limiting which event types an assistant offers (configure per-bot from the event types list)
  • Updating event type names and descriptions so the assistant has clear context to share
  • Configuring custom questions so the assistant gathers qualifying info before booking
A short, descriptive event type name like “30-min Discovery Call” works much better than something generic like “Meeting” — it gives the AI clear language to use in conversation.

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After the Booking

Once a customer books in conversation:

Confirmation Email

Sent to the customer with the meeting details

Calendar Event

Added to the host’s connected Google Calendar

Inbox Update

The conversation continues with the assistant’s confirmation

CRM Link

The booking is associated with the customer’s contact record

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Switching Booking Providers

If you use Calendly or Cal.com instead of Clarky’s built-in scheduler, your AI assistant uses those instead. Switch providers from Booking > Settings — see the providers guide for setup.
Each AI assistant uses one booking provider at a time. The assistant’s chat, voice, SMS, and email flows all use the same provider you’ve selected.

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Troubleshooting

  • Make sure your workspace has at least one active event type
  • Confirm the event type is enabled for that specific assistant (check the chips on the event types list)
  • Verify your booking provider is set in Booking > Settings
Check the Availability guide — usually no slots means working hours aren’t set, the date is outside your max-days-ahead window, or all hosts are busy on connected calendars.
Voice booking uses a step-by-step flow. If the assistant gets stuck, the customer can usually re-state their preferred time clearly, or you can fall back to sending them the public link.

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Next Steps

Booking Providers

Use Calendly or Cal.com instead

Event Types

Configure what assistants can book