Business Hours
Set your operating hours so your agent can inform customers when you’re available.Configuring Schedule
1
Navigate to Knowledge > Schedule
Access the schedule configuration.
2
Set Hours for Each Day
Define opening and closing times for each day of the week.
3
Add Exceptions
Mark holidays or special closures.
4
Save
Hours are immediately used by your agent.
Schedule Features
Regular Hours
Set standard hours for each day:- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Special Hours
Add exceptions for:- Holidays
- Special events
- Seasonal changes
- Emergency closures
Multiple Shifts
Configure multiple time blocks per day:- Morning: 8:00 AM - 12:00 PM
- Afternoon: 1:00 PM - 5:00 PM
How Schedule is Used
Your agent uses schedule information to:- Tell customers when you’re open
- Set expectations for response times
- Trigger after-hours messages
- Route conversations appropriately
During Business Hours
Outside Business Hours
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