Agent Properties
Basic Information
Your agent’s display name (e.g., “Support Bot”, “Sales Assistant”)
Internal description for your reference
URL-friendly identifier for your agent
Human Takeover
Enable/disable human agents taking over conversations
Advanced Settings
Response Timeout
Response Timeout
Maximum time agent takes to generate a response (default: 30 seconds)
Context Window
Context Window
How many previous messages to consider (default: 10 messages)
Confidence Display
Confidence Display
Show confidence scores to human agents (hidden from customers)
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