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Chat Widget Customization

Make your chat widget match your brand.
Plan availability: Standard or higher. See Plans & Billing.

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Colors

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header_background
color
required
Background color of the chat widget header
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header_foreground
color
required
Text color in the header
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primary_color
color
Primary accent color for buttons and highlights
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background_color
color
Main chat background color

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Branding

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Avatar

Upload a custom avatar image:
  • Recommended size: 200x200px
  • Formats: PNG, JPG, GIF
  • Appears next to agent messages

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Chat Greeting

Customize the initial message users see: 
👋 Hi there! I'm here to help. What can I assist you with today?

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Welcome Message

Set what appears before users start chatting: 
Welcome to Acme Support! Ask me anything about our products and services.

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Starter Prompts

Add quick-click options for common questions:
1

Navigate to Interface Settings

Go to Settings > Interface
2

Add Starter Prompts

Enter suggested questions users can click
3

Save

Prompts appear in the chat widget

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Example Starters

  • “What are your hours?”
  • “Tell me about your services”
  • “I need help with an order”
  • “How do I contact you?”

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Preview

Use the live preview to see changes in real-time before saving.

Share Widget

Get embed code for your website