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Notification Types

Choose what notifications you want to receive.

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Email Notifications

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new_conversation
boolean
New conversation started
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human_takeover_needed
boolean
Agent requests human help
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negative_sentiment
boolean
Negative sentiment detected
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daily_summary
boolean
Daily performance summary

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Push Notifications

Mobile and browser push notifications:
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live_conversations
boolean
When users are actively chatting
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escalations
boolean
When conversations need attention
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mentions
boolean
When you’re mentioned by team members

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Notification Channels

Configure how you receive notifications:
  • Email: Sent to your account email
  • Mobile App: Push notifications on your phone
  • Browser: Desktop browser notifications
  • SMS: Text message alerts (premium)

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Download the Clarky mobile app