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Documentation Index

Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt

Use this file to discover all available pages before exploring further.

What is a Survey Form?

A survey form presents one question at a time in a full-screen, focused experience. It’s modeled after Typeform: progress bar at the top, big readable text, smooth keyboard navigation, and auto-advance on single-choice questions. Survey forms are great for quizzes, lead qualification flows, onboarding questionnaires, and feedback surveys.

Building a Survey

1

Create a New Form

Go to CRM > Forms and click New Form.
2

Set the Style to Survey

At the top of the editor, switch to the Survey tab.
3

Add Questions

Use the Add Question dropdown to add any of the seven question types.
4

Reorder and Edit

Drag or use up/down arrows to reorder. Edit each question’s text, subtitle, choices, and required setting.
5

Configure Defaults

Set the pipeline stage, default tags, and success message.
6

Save and Share

Save the form, then embed it or share the public link.

Editor View Modes

The survey editor has two view modes you can toggle between:
Edit one question at a time, just like respondents will see it. This is the default view and is best for fine-tuning copy and choice wording.
Your view mode preference is remembered between sessions.

Question Types

Single Choice

Radio-style selection. Auto-advances after the user picks an option.

Multiple Choice

Checkbox-style. User picks any number of options and clicks OK to continue.

Short Text

Single-line text input.

Long Text

Multi-line textarea for longer responses.

Email

Validated email field.

Phone

Validated phone field (10+ digits).

Form Fields

Embed a full traditional form (multiple fields) inside a single survey question.

Single Choice

Single choice questions show a list of options. The user picks one, and the survey automatically advances to the next question.
  • Up to 8 choices per question
  • Each choice gets an auto-assigned letter shortcut (A through H)
  • Smart Yes/No detection: if your choices are exactly “Yes” and “No”, the shortcuts switch to Y and N for a more natural experience

Multiple Choice

Use multiple choice when respondents can pick more than one option:
  • Selected items show a checkmark
  • The hint “Choose as many as you like” appears below
  • The user clicks OK (or presses Enter) to advance — there’s no auto-advance
  • Letter shortcuts (A-H) toggle each choice on or off

Text, Long Text, Email, Phone

Text-based questions show a clean underlined input field. Email and phone fields are validated automatically — invalid entries can’t proceed.

Auto-Advance

When a respondent picks a single-choice option, Clarky automatically moves them to the next question:
1

Selection Recorded

The choice is saved as soon as the user clicks or presses its shortcut key.
2

Choices Lock Briefly

The options visually lock for 700ms so the user can see what they picked and avoid accidental double-taps.
3

Advance to Next Question

The survey transitions to the next question automatically.
Auto-advance only applies to single choice questions. Text, multiple choice, and form-fields questions all wait for the user to confirm before advancing.

Keyboard Shortcuts

The survey experience is fully keyboard-navigable. This is one of the biggest reasons respondents enjoy survey-style forms — they can blast through them quickly.
KeyAction
AHSelect a choice by its letter shortcut
Y / NSelect Yes or No (on auto-detected Yes/No questions)
EnterAdvance to the next question, or submit on the last
Arrow UpGo back to the previous question
Arrow DownAdvance to the next question (if the answer is valid)
Letter shortcuts work for both single choice and multiple choice questions. On multiple choice, pressing the shortcut toggles that option on or off.

Smart Yes/No Shortcuts

If a question has exactly two choices labeled “Yes” and “No” (case-insensitive), the shortcuts automatically switch from A/B to Y/N. This is much more intuitive for binary questions and overrides any letter shortcuts that would otherwise apply.

The Form Fields Question Type

The form fields question type is unique to survey forms — it lets you embed a full traditional-style form into a single survey slide. Instead of asking one question, you ask several at once, all on the same screen.

When to Use Form Fields

Form fields questions are perfect for:
  • Capturing all contact info (name, email, phone, company) at the end of a survey
  • Collecting an address as a group of fields
  • Any moment in a survey where breaking up multiple short fields into separate slides would feel tedious

What You Can Add

Inside a form fields question, you have access to the same fields available in traditional forms:
All standard contact fields, including first name, last name, email, phone, company, job title, and the full address fields. These map directly to the contact record on submission.
All six custom field types: text, textarea, dropdown, radio, checkbox, and checkbox group. Each can be marked required and reordered independently.

Configuring a Form Fields Question

1

Add the Question

From the Add Question dropdown, choose Form Fields.
2

Add Standard Fields

Use the standard-fields dropdown to add any of the built-in contact fields. Only fields you haven’t added yet appear in the dropdown.
3

Add Custom Fields

Use the custom-fields dropdown to add new custom fields by type. Set the label, placeholder, options (if applicable), and required toggle for each.
4

Reorder

Use up/down arrows to put fields in the right order.
5

Set Per-Field Required Status

Toggle the required switch for each field individually. The question-level required setting doesn’t apply here.
On a form fields question, required is set per field, not on the question as a whole. This gives you fine-grained control over which inputs are mandatory.

Survey-Wide Settings

Just like traditional forms, survey forms support form-level defaults:
  • Submit button text (shown on the final question)
  • Success message displayed after submission
  • Redirect URL to send respondents elsewhere after submitting
  • Pipeline stage for new contacts
  • Default deal value and default tags

Previewing Your Survey

The form editor includes a live survey preview so you can experience the survey exactly as a respondent will, including keyboard shortcuts and auto-advance. Test submissions are flagged with an internal badge in the submissions table.
Run through your survey on a phone before publishing. Surveys are mobile-first and look great on small screens, but it’s worth confirming each question reads well before you ship.

Next Steps

Embed on Your Site

Iframe code and pre-fill via query parameters

Traditional Forms

Standard multi-field forms

Review Submissions

View and export survey responses

Forms Overview

Back to the Forms overview