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Documentation Index

Fetch the complete documentation index at: https://docs.clarky.ai/llms.txt

Use this file to discover all available pages before exploring further.

The Schedule page tells your agent when your business is open. The agent uses these hours when deciding how to handle calls, texts, and emails outside of business hours, and when offering appointment times.

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Timezone

Pick the timezone your business operates in. All working hours and time-off dates are interpreted in this timezone. Available timezones:
  • Eastern Time (ET)
  • Central Time (CT)
  • Mountain Time (MT)
  • Pacific Time (PT)
  • Alaska Time (AKT)
  • Hawaii Time (HT)
Clarky picks a sensible default based on your browser timezone the first time you visit the page. You can change it any time.

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Working Hours

Set the days you’re open and the start and end time for each day.
1

Toggle a day on

Use the switch next to each day to mark it as a working day. Disabled days are treated as closed.
2

Set start and end times

Each enabled day defaults to 9:00 AM – 5:00 PM. Adjust the time pickers to match your hours.
3

Save

The Save button appears at the bottom of the page once you’ve made changes.

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What Happens Outside Business Hours

When someone reaches out outside your working hours, the agent is aware that you’re closed and can change its behavior accordingly:
  • Voice calls can be routed to voicemail or a fallback message instead of going through the full conversation flow.
  • Booking flows only offer appointment times that fall inside your working hours.
  • Text and email replies still work, but the agent can let the customer know you’re closed and set expectations on response time.
Working hours describe when your business is open — not when the agent is “running.” The agent itself is always available; the schedule simply gives it context about when humans are around.

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Time Off

Add specific dates when you’re closed even though they fall on a normal working day — holidays, company offsites, planned closures, etc.
1

Pick a date

Use the date picker in the Time Off card.
2

Add a reason

A short label like “Thanksgiving” or “Office closed” is enough.
3

Click Add

The date appears in the list, sorted chronologically.
Past time-off dates are cleaned up automatically when you save, so the list stays focused on what’s still ahead.
Time off behaves the same way as a closed day — the agent treats those dates as outside business hours, including for booking availability.

Back to Settings

Return to Settings overview