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Plan availability: Standard or higher. See Plans & Billing.
The Email Settings page configures both halves of your agent’s email channel: receiving messages (inbound) and sending replies (outbound).

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Inbound Email

Every agent gets a unique inbound email address you can forward messages to. Anything sent to that address shows up as a conversation in Clarky and can be answered by the agent or by you.
1

Enable Inbound Email

Toggle the switch on. Inbound is on by default.
2

Copy your agent's email address

Click the copy button next to the address.
3

Forward to it

Set up forwarding from your existing inbox (Gmail, Outlook, your support address, etc.) to your agent’s address — or hand the address out directly to customers.
A common pattern is forwarding support@yourdomain.com to your agent’s address. The agent triages incoming messages, replies to the easy ones, and lets you take over the rest.

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Outbound Email

To let your agent send email replies, connect a Resend account. Resend handles delivery from your own verified domain, which means recipients see emails coming from you@yourdomain.com rather than a generic Clarky address.

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Connect Resend

1

Toggle on Outbound Email

Switch on Enable Outbound Email. The configuration form appears.
2

Paste your Resend API key

Get a key from resend.com/api-keys. The key needs full access so Clarky can verify your domain and send on your behalf.
3

Set the sender name

The name that shows up in the “From” field — e.g., “John Smith” or “Acme Support.”
4

Set the sender email

A real address on a domain you’ve verified in Resend. When you click out of the field, Clarky verifies the domain automatically.
5

Save

Once the domain shows as verified, the Save button is enabled.

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Verifying Your Domain

The sender email has to be on a domain you’ve verified in Resend. If verification fails, head to resend.com/domains, add the DNS records Resend provides, and try again once they’ve propagated.
Outbound won’t save until the domain is verified. This protects your deliverability — sending from an unverified domain is a fast track to the spam folder.

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AI Auto-Reply

Once outbound is configured, you can toggle AI Auto-Reply on. With it enabled, your agent will automatically reply to inbound emails when it has a confident answer based on its knowledge base. Anything ambiguous still goes to your inbox so a human can take over.
Start with auto-reply off, watch your inbound conversations for a few days, and turn it on once you’re comfortable with the answers your agent is drafting.

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Disabling Outbound

Turning off outbound clears your saved Resend API key, sender name, and sender email. You’ll need to re-enter them if you turn it back on later. Inbound email continues to work either way.

Back to Settings

Return to Settings overview